FAQs

How should I store my products?
We recommend storing our products in a cool, dark space.

What are the products shelf life? 
We recommend using our products within 6-12 months after opening. If you find that your product has an unusual smell or if you see discoloration, email us at info@aisancenetive.com

Are the products gluten-free?
Yes, our products are made from gluten-free ingredients.

Are the products vegan?
Our "REVIVRE" soap is not vegan, as it contains honey.

Which countries do you ship to?
We ship to all countries, shipping rates for select countries can be seen during checkout, if your country isn’t listed, kindly email info@aisancenetive.com

What is your return or exchange policy?
Our products are made to the highest standards and with the best ingredients. If in a rare case, you are not satisfied with it, simply exchange or return it for your money back. Only pay for shipping. Returns on items eligible for returns are accepted within 10 days of the order date. Items must be returned unused, in their original packaging.

How do I return an item?
Email info@aisancenetive.com for instructions to return or exchange an item.